Support

HomeCart AI for iPhone

Write to us

Tell us your iPhone model and iOS version, and whether you were signed in or using the app as a guest. If it is about a list that looks wrong, the list name and roughly when you last edited it is usually enough for us to find what happened.

homecart@veltora.biz

Questions we expect

How do I sign in? I never set a password.: There is no password to set. Sign in with your Apple ID, or with a passkey if you created one. If you chose “Hide My Email”, we only ever see Apple's private relay address, and that is fine — everything works the same.
Do I have to sign in at all?: No. As a guest you get up to three lists that live on your phone, and every button stays visible. The ones that need an account — sharing across devices, receipt scanning — take you to the sign-in screen instead of hiding themselves.
Why can I only have three lists?: Three active lists is the free allowance. You can free up a slot by finishing a list, unlock one more by watching a rewarded video, or move to Premium for no limit. Lists you already have above the limit are never locked or deleted.
Does the app work without a signal?: Yes, and this is deliberate — a shop is exactly where signal disappears. Shopping mode works offline, and the ticks you make are queued and sent when you are back online.
Who can see a list I shared with a link?: Anyone who has the link can open and edit that list — treat it like a key, not like a name. You can revoke the link in the app at any time, and it stops working immediately.
Does my voice get uploaded?: No. Speech becomes text on your iPhone itself, using Apple's speech recognition, and the audio is never sent anywhere or stored. On paid plans the resulting text may be sent to build the list; the recording never is.
I bought Premium and it did not unlock.: Settings → subscription → Restore Purchases, signed in with the same Apple Account that made the purchase. If that does not do it, email us with the purchase date.
How do I delete everything?: Settings → Delete account. It removes your account, personal data, receipts and household memory, and it cannot be undone. If your household has other members, it keeps running and ownership passes to the longest-standing member. Signing out clears the local data on that phone.
Can I get my data out?: Not as a self-service export yet. Write to us and we will send you what is stored under your account.